T-200, privacy
Privacy notice
Your information, and your say over it.
We keep only what we need to show you Syntekta, open your practice's account and keep it running. You can see it, correct it or have it deleted at any time.
1. Who we are
Teleion Technologies (Pty) Ltd makes and sells Syntekta. Teleion Technologies (Pty) Ltd is a private company, registration number 2026/845197/07, registered in South Africa, at 50 Eros Road, Olympus AH, Pretoria, 0081, Gauteng, South Africa. Email info@teleiontechnologies.com. Telephone +27 71 875 9976.
Our Information Officer is Gerold Joubert. Write to him at info@teleiontechnologies.com.
2. Whose information this covers
This notice covers the information we decide about: when you visit syntekta.app, book a demonstration, sign up a practice, or sign in as one of its users.
Inside a practice's Syntekta, the practice decides what is kept about its clients, its staff and others, and you ask the practice about it. We keep that information for the practice, as its operator, under the contract the law requires. Schedule A of our subscription terms sets that contract out, including every place the information goes.
3. What we collect, and why
| When | What we collect | Why | Must you give it? |
|---|---|---|---|
| You book a demonstration | Your name, email address and practice. If you choose: your telephone number, where you are, the kind of projects you do, when suits you, and a message. | To arrange and give your demonstration, and to follow up on it. | Your name, email address and practice, or we cannot reach you. The rest is up to you. |
| You sign up a practice | The owner's name, email address and, if given, telephone number. The practice's name, legal name, invoicing address and, if registered, VAT number; whether it signs as a company or an individual; its Syntekta address and modules; and the version of the terms accepted. | To open and run the practice's account, invoice it, support it and keep it secure. | All of it except the telephone number and VAT number. Without it we cannot open the account. |
| Your practice pays | Paystack receives the owner's email address and the amount. You type the card details on Paystack's own page. We keep the payment's reference, amount and date, and whether the card can be charged again. We never receive the card number. | To take payment and keep our books. | Yes, to pay by card. |
| You sign in as a user | Your name, email address and, if given, telephone number, and a record of your sign-ins. | To let you in and keep accounts secure. | Your name and email address. |
| You visit syntekta.app | Your device's internet address, your browser and the pages you ask for, seen by our hosting and network providers as they deliver each page. | To deliver the site and protect it from attack. | Your browser sends these to load any page. |
| You talk to a demonstration website's assistant | What you say to it. | To hear you and answer. | Only if you choose to talk to it. |
| You write to us | What you write, and your contact details. | To answer you. | Only what you choose to send. |
We collect this from you, except when someone at your practice adds you as a user: then we receive your name and email address from them.
The laws behind some of it
The Value-Added Tax Act requires our tax invoices to show your practice's name, address and, where it has one, VAT number. Tax and company law require us to keep our invoices and accounting records for five and seven years.
4. Who else receives it, and where
| Who | What for | Where |
|---|---|---|
| Supabase | Stores Syntekta's database and files. | Ireland. Supabase is a United States company. |
| Replit | Runs our servers. | United States |
| Cloudflare | Protects and carries the connection to syntekta.app. | United States, with a network around the world |
| Resend | Sends our emails. | Sends from Ireland. Resend is a United States company. |
| Paystack | Takes card payments. | Paystack South Africa (Pty) Ltd processes card payments, under an agreement written to POPIA. |
| ElevenLabs | Hears and answers you when you talk to a demonstration website's assistant. | United States |
Ireland is in the European Union, whose General Data Protection Regulation protects personal information to a standard substantially similar to South Africa's. Each provider outside South Africa and the European Union is bound by an agreement that gives your information that same level of protection, including if it passes the information on.
We do not sell your information, and we give it to no one else unless a law requires us to.
5. Cookies
syntekta.app sets no cookies of its own and uses no analytics or advertising tools.
Our hosting provider's platform sets one cookie, GAESA, for 30 days, to route visits to its servers. We do not read it or use it.
Inside a practice's Syntekta, your browser keeps your sign-in, a few display choices and any work waiting to send while you are offline, in its own storage on your device. Syntekta needs these to work, and they leave your device only to reach Syntekta.
6. How we keep it safe
Every connection to Syntekta is encrypted. Information is stored in Ireland and encrypted there, and each practice's information is kept apart from every other practice's inside the database itself. Our staff sign in with a second factor, and every time one of us opens a practice's information is recorded. Card details are typed on Paystack's page and never reach us.
7. How long we keep it
- A demonstration request: 12 months after our last contact with you, unless your practice signs up.
- A practice's account details: while the account is open, and for the 90 days after it ends that our terms give a practice to export. Our invoices then stay for as long as tax and company law require.
- Records of sign-ins: 12 months.
- What you write to us: 12 months after we last answer, unless it becomes part of an account.
Then we delete it so that it cannot be rebuilt.
8. Your rights
At any time, you may:
- ask whether we hold information about you, which is free, and ask to see it;
- ask us to correct it or delete it;
- object to how we use it, including for marketing; and
- complain to the Information Regulator, without needing our agreement.
Write to our Information Officer at info@teleiontechnologies.com. We answer within 30 days, and may first ask you to show who you are. A copy of a record may carry the fee set under the Promotion of Access to Information Act; we tell you any fee before we charge it.
Our manual under that Act, which explains how to ask for records, is at syntekta.app/paia.
9. News from us
We email news about Syntekta only to our customers and to people who have asked for it. Every message says who it is from and how to stop, and stopping is free.
10. The Information Regulator
The Information Regulator (South Africa), Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191. Toll free 0800 017 160, or 010 023 5200. General enquiries: enquiries@inforegulator.org.za. Complaints about personal information: POPIAComplaints@inforegulator.org.za. Website: inforegulator.org.za.
11. Changes to this notice
When this notice changes, the new version appears here with its date. If a change affects how we use information we already hold about you, we tell you by email before it applies.
Version: 11 November 2026